What will you get from this training?
After this further training and supervision, you:
- Will be better able to assist colleagues with psychosocial problems.
- Know how to improve well-being in your organisation.
- Be aware of legal procedures. Through new case studies, you will learn how to effectively handle conflicts.
This practical training is accredited as part of the KMO-portefeuille (thema: Beroepsspecifieke competenties - DV.O104871), Opleidingsfonds Constructiv, Opleidingsfonds Alimento & Waalse opleidingscheques.
Programme
The training consists of 2 modules:
1. Theoretical module: in this module, we delve deeper into various procedures and techniques. We offer you several themes to choose from:
- Conversation techniques: ‘back to basics’ – through role-playing you will practise your role as a confidential adviser in conversations with the complainant, the person accused and third parties. I register
- Connecting communication: communication and conversation techniques based on the principles of connecting communication. I register
- Stress and burn-out: concepts around stress and burnout, how to recognise stress and burnout, and what is your role as a confidential adviser in this? I register
- Increase resilience: you will learn about the different tools that you can use as a confidential adviser to make stress manageable and increase resilience. I register
- Solution-oriented communication: help and resources for the confidential adviser, rules & communication patterns in conflict situations based on the drama triangle. I register
- Dealing with emotions: you will learn how to respond appropriately to strong emotions, exchange experiences with other confidential advisers and learn ways to manage these intense emotions and maintain a distance. I register
- Suicide prevention: how do you, as a confidential adviser, ask further questions about the problem and provide support when faced with signs of suicide during a conversation? I register
- Referral options: you will become familiar with the structure, functioning and tasks of the Flemish Centres for Mental Health. This will enable you to refer colleagues for specialised help more effectively. I register
- Role of the confidential adviser in a legal framework: what are the responsibilities of the confidential adviser and other parties under the wellness law? I register
These themes are not revised annually but every two years, to give you the chance to follow multiple themes.
2. Practical module: supervision/peer supervision. This module is identical for all our Confidential Adviser training courses. It makes no difference which theme you chose in the first module.
During this supervision/peer supervision, the following points will be covered:
- Experiences of confidential advisers from other companies and sectors.
- Strict peer supervision model with clear agreements on confidentiality and discretion.
- Content of the complaints, the successive steps and your attitude as a confidential adviser.
Prior knowledge
Before taking this course, you must have completed the ‘Confidential Adviser - Basic Training’ course.
Approach
You put together your own theoretical program by choosing several themes. The modules are delivered both online and in person. The choice is yours. After the theory, comes the practice. During an intense period of supervision you exchange experiences with confidential advisers from other companies and sectors.